Return & Refund Policy

Last Updated: October 29, 2026

At Safriona, we want you to have a positive shopping experience. This Return & Refund Policy explains how to request a return, exchange, or refund for purchases made through https://safriona.com/.

This policy applies to orders placed through our website, subject to applicable consumer protection laws and any additional rights available in your location.

1. Return Eligibility

If you are not satisfied with your purchase, you may contact us to request a return. Return eligibility depends on the product, its condition, the reason for the return, and the laws applicable to your order.

Unless otherwise stated in the product listing or required by law, returned items should meet the following conditions:

  • The item is unused and in its original condition.
  • The item includes its original packaging, accessories, manuals, and other included components where reasonably possible.
  • You provide your order number or other reasonable proof of purchase.
  • You contact us before sending the item back to receive return instructions.

Some products may have specific return requirements because of their nature, condition, or applicable health and safety considerations. Any restrictions will be applied in accordance with applicable law.

2. How to Request a Return

To begin a return request, follow these steps:

Step 1: Contact Us

Email info@safriona.com with your order number, the product you wish to return, the reason for the return, and any relevant photographs if the item is damaged, defective, or incorrect.

Step 2: Wait for Instructions

Our team will review your request and provide the applicable return instructions, including the return destination and any requirements for shipping the product back.

Step 3: Send the Item, If Approved

If your return is approved, follow the instructions provided. Please do not send products to an address that has not been confirmed by our team.

Keep your shipping receipt and tracking information until the return has been resolved.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at info@safriona.com as soon as reasonably possible.

Please include your order number, a description of the issue, and clear photographs of the product and packaging where appropriate.

After reviewing the issue, we will explain the available resolution, which may include a replacement, repair, return, or refund, depending on the circumstances and applicable law.

Nothing in this policy limits your legal rights regarding defective, damaged, misdescribed, or incorrectly supplied products.

4. Non-Returnable Items

Certain products may not be eligible for return in specific circumstances, where permitted by law. Examples may include:

  • Products that are clearly identified as non-returnable before purchase, where such restrictions are lawful.
  • Personalized or custom-made products, subject to applicable consumer rights.
  • Items that cannot be returned for legitimate health, hygiene, or safety reasons after their protective seal has been removed, where legally permitted.
  • Products damaged through misuse, unauthorized modification, or handling beyond what is necessary to inspect them, where such damage affects return eligibility under applicable law.

These exclusions do not apply where a return, refund, repair, replacement, or other remedy is required by law, including for defective or incorrectly supplied goods.

5. Refunds

Once an eligible returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method unless another method is agreed upon or required by law.

Refund Processing Time

We aim to process approved refunds as promptly as reasonably possible. The time required for the funds to appear in your account may depend on your payment provider, bank, card issuer, and payment method.

If you have not received an expected refund, please first check your payment account and contact your payment provider. If the issue remains unresolved, email info@safriona.com for assistance.

6. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return, the terms communicated for the order, and applicable law.

  • Damaged, defective, or incorrect products: We will explain the appropriate return or resolution arrangements in accordance with applicable law.
  • Change of mind: You may be responsible for return shipping costs where this is disclosed and permitted by law.
  • Other approved returns: Any applicable return shipping charges or arrangements will be communicated before you send the product back.

Please contact us before returning an item so we can confirm the correct process and avoid unnecessary shipping expenses.

7. Exchanges

If you would like to exchange a product for a different item, size, color, or variation, contact us at info@safriona.com.

Exchanges depend on product availability, the condition of the returned item, and the applicable return requirements. If an exchange is unavailable, we will explain any other available options under this policy and applicable law.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at info@safriona.com and include your order number.

We will review whether the order can still be cancelled. An order that has already been processed, dispatched, or handed to a carrier may not be cancellable through the standard order process.

If cancellation is accepted and payment has been collected, any applicable refund will be processed in accordance with this policy and applicable law. Your statutory cancellation rights, where applicable, remain unaffected.

9. International Returns

Safriona serves customers in eligible international markets. Return procedures, shipping arrangements, delivery times, customs requirements, and associated costs may vary depending on your location.

For international returns, please contact us before shipping an item back. We will provide the applicable return instructions and clarify any known return shipping or customs requirements.

Import duties, customs charges, and other international fees will be handled in accordance with applicable law and the terms disclosed for your order. We cannot guarantee that every international return will be eligible for prepaid shipping or that every destination will support the same return process.

10. Refund Exceptions and Legal Rights

We reserve the right to review return and refund requests to verify order details, product condition, and eligibility. Any decision will be made subject to applicable consumer protection laws.

This policy does not remove or restrict any mandatory rights you may have under the laws of your country or state, including applicable rights relating to defective goods, online purchases, cancellations, refunds, or warranties.

11. Changes to This Policy

We may update this Return & Refund Policy when our business practices, product offerings, or legal requirements change. Updates will be published on this page with a revised “Last Updated” date.

Changes will not override consumer rights or other obligations that must be honored under applicable law.

12. Contact Us

If you have questions about returns, refunds, exchanges, or cancellations, please contact our support team.

Website: https://safriona.com/
Email: info@safriona.com

Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.